Privacy Policy

1. Introduction & Scope

This Privacy Policy applies to all services and web pages operated by Council Bluffs Water Heater Pros (“we,” “us,” or “our”), including our primary website located at https://waterheaterrepaircouncilbluffs.com and our phone/dispatch operations located in Council Bluffs, Iowa.

By accessing our website, requesting a service appointment, submitting an online estimate form, or calling our dispatch phone lines, you acknowledge and agree to the data collection and usage practices outlined in this policy.

2. Information We Collect

We only collect information necessary to deliver prompt, dependable water heater repairs and installations:

• Personal Contact Information: Your name, phone number, physical residential or commercial service address, and email address.
• Service & Equipment Details: Information regarding your water heater system (brand, model, tank size, fuel type, error codes, age of unit, and reported symptoms).
• Billing & Transaction Details: Invoicing records, payment status, and warranty records. We do not store sensitive full credit card numbers on our local web servers; all payments are processed through certified PCI-compliant payment gateways.
• Technical & Log Data: Non-identifiable technical data including IP address, browser type, device category, and pages visited, collected automatically to maintain website stability and security.

3. How We Collect Your Information

We collect personal information through the following touchpoints:

• Online Contact & Quote Forms: When you complete our online quote request or contact form.
• Telephone Inquiries & 24/7 Dispatch Calls: When you call our office or emergency hotline to request a diagnostic visit.
• On-Site Technician Visits: When a licensed plumber conducts a physical inspection at your property and creates a written estimate or service invoice.

4. How We Use Your Information

We use the data we collect solely for legitimate plumbing business operations:

• To dispatch licensed service technicians to your address in Council Bluffs and surrounding communities.
• To communicate arrival windows, provide status updates, and answer technical questions.
• To prepare upfront flat-rate price quotes and process service invoices.
• To maintain equipment warranty and maintenance logs for annual sediment flushes and safety inspections.
• To comply with state and local plumbing codes, safety regulations, and legal obligations in Iowa.

5. SMS / Text Messaging Compliance (A2P 10DLC)

When you provide your telephone number through our contact forms or during phone dispatch, you may consent to receive service-related text messages (SMS) from Council Bluffs Water Heater Pros.

• Purpose of SMS: Text messages are strictly limited to operational dispatch notices (e.g., “Your technician John is en route and will arrive in 20 minutes”), appointment confirmations, and direct customer support replies.
• Opt-Out: You may cancel the SMS service at any time by replying STOP to any message you receive. After sending STOP, you will receive a confirmation message and no further text messages will be sent to your mobile device.
• Help & Support: If you experience issues with messaging, reply with the keyword HELP or contact our dispatch team directly at (712) 555-0143.
• Message & Data Rates: Standard message and data rates may apply depending on your mobile carrier. Message frequency varies based on your active service appointments.
• Zero Sharing: Mobile phone numbers collected for SMS consent will not be shared, sold, or rented to third parties or affiliates for marketing or promotional purposes.

6. Non-Disclosure & Zero Sale of Data

We do not sell, rent, trade, or monetize your personal information to anyone. Period.

Your information is only shared with trusted third-party service providers who assist us in operating our business (such as cloud hosting, mapping/routing software, and PCI-compliant payment processors). These vendors are bound by strict non-disclosure obligations and are authorized to use your data exclusively to assist in fulfilling our services.

7. Data Security & Storage

We implement comprehensive technical, administrative, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

All web traffic to our website is encrypted using industry-standard Secure Sockets Layer (SSL) / Transport Layer Security (TLS) technology. Internal access to customer service records is restricted strictly to authorized staff members on a need-to-know basis.

8. Cookies & Website Analytics

Our website uses standard browser cookies to optimize site performance, ensure form security, and understand general traffic patterns across Council Bluffs and Southwest Iowa.

You can configure your browser settings to refuse cookies or alert you when cookies are being sent. Note that some portions of the site may not function properly if cookies are completely disabled.

9. Your Privacy Rights & Choices

Depending on your location and applicable privacy laws, you have the right to:

• Request a copy of the personal information we hold about you.
• Request correction or updating of inaccurate records.
• Request deletion of your non-essential customer records (subject to legal, tax, or warranty retention requirements).
• Opt out of any marketing or non-essential communications.

To exercise any of these rights, please contact our privacy coordinator using the details in Section 13 below.

10. Children’s Privacy (COPPA)

Our website and plumbing services are directed exclusively at property owners, landlords, and adults aged 18 and older. We do not knowingly solicit or collect personal information from individuals under the age of 13.

11. External Links

Our website may occasionally contain links to municipal utility resources (such as Council Bluffs Water Works or local code inspection boards). We are not responsible for the privacy policies or practices of external third-party websites.

12. Policy Revisions & Updates

We may update this Privacy Policy periodically to reflect changes in our operational practices or legal regulations. When changes are made, the revised date at the top of this page will be updated. We encourage you to review this policy periodically.